Super9 Terms & Conditions for Malaysian Players

By visiting, registering with, depositing funds into, or placing a wager through super9, you confirm that you have read, understood, and accepted these Terms & Conditions together with the super9 Privacy Policy and responsible gambling rules. If you do not agree, you must stop using super9.

These terms apply to casino games, slots, live casino tables, sports betting, live football markets, lottery-style products, promotions, payment services, and account features made available through super9. References to “you”, “player”, or “account holder” mean the person who registers the account. References to “we”, “us”, or “platform” mean super9.

A super9 account is available only to a person aged 21 or above. You must possess full legal capacity, must not be prohibited from gambling, and must use the service only where online gambling is lawful for you. It is your responsibility to understand and follow the laws that apply in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location from which you access super9.

• You must provide accurate, current, and complete registration information.
• You may not register or play on behalf of another person.
• You may hold only one active super9 account unless written approval states otherwise.
• You must not use borrowed, stolen, fraudulent, or anonymous identity details.
• Employees, contractors, and persons connected with game integrity testing may be restricted from play.

Super9 may decline registration, restrict access, or close an account when eligibility cannot be confirmed. Any attempt by a minor to use super9 is strictly prohibited.

Super9 may conduct Know Your Customer checks before deposits, withdrawals, promotional awards, or continued account use. Verification may require proof of identity, age, residential address, source of funds, and ownership of a bank or e-wallet account. Documents must be genuine, legible, and unaltered.

You are responsible for keeping your username, password, verification codes, and device access confidential. Activity completed through valid account credentials may be treated as authorised by you. Notify super9 support promptly if you suspect unauthorised access. Super9 may temporarily lock the account while investigating and may request additional verification before restoring access or processing funds.

Deposits may be offered in Malaysian Ringgit through supported methods such as Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, DuitNow, and FPX. Availability, minimum amounts, maximum amounts, and processing times may differ by payment provider, player status, and security review.

Funds must originate from a payment method legally held and controlled by the super9 account holder. Third-party deposits may be rejected or returned after appropriate verification. Super9 is not a bank, and account balances do not earn interest. A displayed balance may be corrected where it reflects a technical fault, duplicated credit, reversed transaction, manifest pricing error, or payment that was not successfully settled.

Withdrawal requests are subject to identity verification, payment ownership checks, wagering review, account security controls, and any valid promotional conditions. Where practical, super9 may return funds through the original deposit channel. A withdrawal may be delayed while super9 investigates unusual activity, incomplete documents, chargebacks, suspected fraud, or a legal obligation.

Processing estimates are not guaranteed completion times because banks and e-wallet providers operate independently. Players must ensure that Maybank, CIMB, Public Bank, DuitNow, FPX, or e-wallet information is correct. Super9 is not responsible for delays caused by inaccurate details, provider maintenance, banking cut-off periods, or circumstances outside reasonable control.

A wager is accepted only when super9 records it and confirms acceptance. Merely selecting a market or clicking an interface control does not guarantee acceptance. Sports odds may change before confirmation. This applies to EPL, Liga Super Malaysia, UFC, live football, and other pre-match or in-play markets.

Super9 settles bets using official results and recognised data sources. Later changes made for disciplinary, administrative, or statistical reasons may not affect a wager already settled unless market rules provide otherwise. Super9 may void or correct a bet affected by an obvious odds error, incorrect participant, impossible market, delayed live feed, event cancellation, technical malfunction, or duplicate settlement.

Casino and slot outcomes are determined by the applicable game system. Interruption of a game does not automatically create a winning claim. Where a completed outcome exists on the game server, that server record will generally govern settlement.

A super9 promotion may carry separate eligibility rules, minimum deposits, wagering requirements, qualifying games, expiry dates, maximum stakes, or withdrawal limits. Those specific rules form part of these Terms & Conditions. If promotional rules conflict with a general clause, the specific promotional rule applies to that offer.

Unless expressly stated, offers cannot be combined, transferred, exchanged for cash, or claimed more than once per person, household, device, payment method, or shared network. Super9 may withhold or remove a bonus where it reasonably identifies duplicate accounts, coordinated play, low-risk wagering designed solely to release a reward, manipulated gameplay, or other promotion abuse.

Players must use super9 honestly and for personal entertainment. The following conduct is prohibited:

• Fraud, collusion, chip dumping, match manipulation, or coordinated account activity.
• Use of bots, scripts, automated betting software, scraping tools, or unauthorised technical assistance.
• Exploitation of bugs, delayed data feeds, erroneous odds, or game malfunctions.
• Money laundering, chargeback abuse, payment fraud, or concealment of the source of funds.
• Threatening, abusive, discriminatory, or deceptive communication with super9 staff.
• Attempting to bypass identity checks, location controls, deposit limits, or self-exclusion measures.

Super9 may investigate suspected misconduct, suspend affected transactions, void improperly obtained winnings, limit access, and close an account where supported by evidence and applicable obligations.

Super9 is intended solely for adults aged 21 and above. Gambling must be treated as entertainment and never as employment, guaranteed income, or a solution to financial difficulty. Players should set a realistic budget, avoid chasing losses, and stop when play is no longer enjoyable.

Super9 may provide deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion. Once a restriction takes effect, attempts to evade it through another account are prohibited. A player who requests self-exclusion must not attempt to access super9 during the selected period. Further information is available on the Responsible Gambling page.

You may request closure of your super9 account after pending wagers and verification matters are resolved. Super9 may suspend or close an account for a material breach, failed verification, suspected criminal conduct, payment disputes, responsible gambling concerns, security risk, or legal requirement.

Where lawful and appropriate, legitimate remaining funds will be returned after deductions for unsettled liabilities, reversals, or invalid winnings. Super9 may contact a player before applying any dormant-account process. Applicable charges or handling arrangements, if introduced, will be communicated transparently before taking effect.

The super9 name, logo, website design, text, graphics, interfaces, databases, software, and original promotional material are protected by applicable intellectual property rights. Players receive a limited, personal, revocable right to use super9 for lawful entertainment.

No person may copy, republish, sell, reverse engineer, frame, mirror, modify, distribute, or commercially exploit super9 content without prior written permission. You must not interfere with platform operation, introduce malicious code, overload infrastructure, or attempt to gain unauthorised access to accounts, systems, or data.

Super9 aims to provide stable access but does not guarantee uninterrupted or error-free operation. Maintenance, telecommunications failures, device incompatibility, cyber incidents, payment-provider disruption, or events beyond reasonable control may affect availability. Super9 may suspend a product to protect players, preserve game integrity, or complete essential maintenance.

To the extent permitted by applicable law, super9 is not liable for indirect, incidental, special, or consequential loss arising from platform use, loss of connectivity, unauthorised access caused by a player's failure to secure credentials, or reliance on information not intended as financial advice. Nothing in these terms excludes liability that cannot lawfully be excluded.

Super9 processes personal information for registration, verification, payments, security, fraud prevention, responsible gambling, support, and legal compliance. Details about collection, retention, disclosure, and player rights are set out in the Privacy Policy.

Operational communications concerning security, withdrawals, account status, or material changes may be sent using the contact details registered with super9. Players must keep those details current. Transaction logs, game records, support messages, and server records may be retained as evidence of account activity and will generally prevail over incomplete local device records.

A player should report a complaint promptly and provide the relevant username, transaction reference, wager reference, date, and a clear explanation. Super9 support will review platform records and may request further information. Players must cooperate reasonably with the review and avoid submitting altered evidence.

Super9 will seek to resolve complaints fairly and within a reasonable period, although complex payment, integrity, or verification matters may require additional time. Nothing in these Terms & Conditions prevents a player from exercising rights that cannot be waived under applicable law.

Super9 may amend these terms to reflect legal requirements, security standards, payment changes, new products, or operational improvements. Material revisions will be published with an updated effective date. Continued use after that date constitutes acceptance of the revised terms.

If any provision is found invalid or unenforceable, the remaining provisions remain effective. Failure by super9 to enforce a clause immediately does not waive that clause. These Terms & Conditions, together with incorporated policies and specific promotion or market rules, constitute the agreement governing use of super9.